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COURSE DESCRIPTION
Reality Spanish™ for Healthcare provides connective language for healthcare professionals. Spanish vocabulary and phrases typical to patient intake and initial interactions are stressed extensively. Emphasis is on usable vocabulary rather than grammar, with speaking and listening skills being the main focus. Students will be expected to fully engage in the interactive classroom activities and utilize the computer CD-ROM provided as supplementary materials between classes. In addition to learning through a variety of engaging Spanish language methodologies and materials, students will study cultural issues specific to healthcare, which may impede connection and effective communication with their Spanish-speaking patients.
NOTE: This course gives connective language only, and is designed for non-Spanish speakers who need context-based initial communication skills. It does not provide scope for a non-Spanish speaker to learn sufficient Spanish to dispense medication, gather informed consent for surgery (as legally required) or diagnose in-depth health problems. A qualified medical translator will continue to be needed for situations which have life-threatening consequences.
GOALS
- to help connect healthcare personnel with their Spanish-speaking clients and co-workers;
- to broaden awareness of Hispanic cultures’ belief systems concerning healthcare
at home and in the United States.
OBJECTIVES
Upon completion of this course, participants will be able to:
- greet, welcome, and gather personal information from clients and families;
- use basic directives with patients/clients typical to healthcare scenarios;
- give and understand directives of location, time and quantities;
- ask directed questions and understand answers concerning location and type of pain;
- pick out relevant words and phrases from a string of spoken language;
- calm distraught patients and family members in emergency situations;
- understand more deeply cultural perspectives valued by Hispanic Americans concerning healthcare behaviors and expectations
Focus
Medical staff communication and care to Spanish-speaking patients & family members
Key Topics
courtesy, personal information gathering, dates, times, locations, patient/family member care, body parts/injuries, pain, first responders, accident & crowd control
Key Phrases/Commands
Do you have an appointment?
Please fill out this form and sign it.
Where does it hurt?
On a scale from 1-10, how much does it hurt?
Is someone at home who can help you?
Stay in bed and rest until tomorrow.
Does anyone here know first aide?
Keep the crowd back until the ambulance comes. |
Cultural Topics
Immigration
Traditional Latino healthcare practices
Curandismo
Language barriers related to health care
Importance of family
Latino health risks |
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Scenarios/Dialogs
a talk with the receptionist
in the doctor’s office
describing the pain
an accident scene
first responders
in the ambulance |
Unique Features of Program
Extra stories included in back of workbook
3-set audio CD’s |
1) COURTESY/GREETINGS
a) Vocabulary – greetings, courtesy, personal information gathering, clinic visits
b) Office –procedures: forms, waiting room, appointments, Do you understand? etc.
c) Commands – sit down, wait, tell me, fill out, sign, repeat, what hurts? etc.
d) Culture – formality, immigration issues
e) Grammar – Alphabet/spelling, estar, formality in pronoun/verb usage
2) WHEN? (DATES, TIME)
a) Vocabulary – telling time, calendar, dates, before/after, numbers
b) Appointments – scheduling, office/visit hours, when did it start, happened before? …
c) Commands – be early, come, stay calm, stay here, etc..
d) Culture – dispel cultural myths: traditional Hispanic HC practices v. U.S. practices
e) Grammar - cognates, dates, time, ser, adjectives
3) WHERE? (LOCATIONS)
a) Vocabulary – X-rays, elevator, stairs, left, right, under, next to, etc
b) Clinic/hospital - locations, directions, finding things, Do you know where…?
c) Commands – lean back, turn to the..., point to..., lie down, come back, look at, etc.
d) Culture – Curanderismo, homespun remedies
e) Grammar –tener (que) ir + a
4) WHERE? (BODY PARTS/PAIN)
a) Vocabulary –breathing, blood, sharp pain, hurts, aches, dizzy, body parts, etc..
b) Pain related – where does it hurt? how much? better or worse? …
c) Commands – show me, give to him/her, breathe in, exhale, continue breathing…
d) Culture – Hispanic enrichment in US culture. Regional differences in Latin world…….
e) Grammar - gustar/doler
5) WHO? (FAMILY/MEDICAL STAFF CONNECTIONS)
a) Vocabulary – parents, son, daughter, nurse, surgeon, neighbor, etc
b) Home – extended family, s/he’s from…s/he doesn’t speak English, s/he will assist, etc
c) Commands – notify, leave, hurry, make sure, take care, etc.
d) Culture – importance of family in Hispanic cultures
e) Grammar – quisiera, poder
6) WHAT? (EMERGENCY CARE/CROWD CONTROL)
a) Vocabulary – car crash, gunshot, heart attack, poison, etc.
b) Emergency room/accident site – blankets, x-rays, bandages, shock, etc.
c) Commands – only family, stay here, stay back, call for help, help me
d) Culture – liabilities, when to get a translator, other resources available
e) Grammar –Es necesario, hay que |
