Reality Spanish™ for the Workplace:
Office & Banking
Construction
Manufacturing & Production
Service Industry |
Reality English™ for the Workplace:
Construction
Manufacturing & production
Service Industry |
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Course Description:
Reality Language™ for the Workplace courses provide on-the-job connective Spanish or English language training for native speakers of English or Spanish, so that they may connect with each other around words and phrases specifically used in their workplaces. Emphasis is on usable vocabulary rather than grammar, with speaking and listening skills being the main focus. Students will be expected to fully engage in interactive classroom activities which are designed to allow participants to internalize reproducible ‘bites’ of language for immediate use. Reality Spanish™ students are expected to utilize the computer CD-ROM and articulated workbook, while Reality English™ students are expected to use the hardcopy workbook and audio CDs to enhance their learning outside of the classroom. In addition to the language components of the classes, participants will be expected to research and discuss cultural issues which pertain to co-workers or clients who are speakers of their target language.
Goals:
- to help connect co-workers with each other and professionals with clients who speak the
other target language
- to broaden awareness of similarities and differences between English speaking Americans’
and Spanish speakers’ cultural beliefs
Objectives
Upon completion of this course, participants will be able to:
- greet, welcome and gather personal information from workers or clients
- give and understand directives of location, time, quantities and safety
- ask directed questions and understand answers in workplace scenarios
- pick out relevant words and phrases from a string of spoken language
- understand more deeply cultural perspectives valued by Hispanic & mainstream Americans
concerning work and safety
Note: These courses give connective language only, and are designed for workers who need context-based initial communication skills. In situations where more complex transactions, procedures or legal issues are the focus, a qualified translator will continue to be needed.
Reality Spanish™ and Reality English™ Courses compliment one another for each targeted industry, ideal for companies who have both languages spoken among their employees.
Focus
Office & construction site personnel communication with Spanish-speaking crew members to improve office efficiency, workplace safety and productivity
Key Topics
courtesy, personal information gathering, dates, times, locations, safety rules & regulations, expectations and work-related vocabulary
Key Phrases/Commands
Do you have insurance?
Please fill out this form and sign it.
When can you start work?
Pay day is every two weeks on Fridays.
Be here on time with your safety equipment.
Put the ladder back when you’re finished.
Measure these boards before you start.
Smoking is not permitted in this work area. |
Cultural Topics
Immigration
Importance of family
Latino regions of the world
OSHA & specific workplace regulations |
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Scenarios/Dialogs
in the office
at the bank
meeting with the service director
the new hire’s first day
working with the crew |
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Focus
Spanish-speaking crew communication with English-speaking office & construction site personnel to improve office efficiency, workplace safety and productivity
Key Topics
courtesy, personal information gathering, dates, times, locations, safety rules & regulations, expectations and work-related vocabulary
Key Phrases/Commands
Do you have insurance?
Please fill out this form and sign it.
When can I start work?
Pay day is every two weeks on Fridays.
Be here on time with your safety equipment.
Where do I put the ladder back when I’m finished?
Measure these boards before you start.
Smoking is not permitted in this work area. |
Cultural Topics
Immigration- from an American view point
Comparison of cultural values
Concept of punctuality
OSHA & specific workplace regulations
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Scenarios/Dialogs
in the office
at the bank
meeting with the service director
the new hire’s first day
working with the crew |
|
Focus
Office & factory personnel communication with Spanish-speaking crew members to improve office efficiency, workplace safety and productivity
Key Topics
courtesy, personal information gathering, dates, times, locations, safety rules & regulations, expectations and work-related vocabulary
Key Phrases/Commands
Do you have insurance?
Please fill out this form and sign it.
When can you start work?
Pay day is every two weeks on Fridays.
Be here on time with your safety equipment.
Clean up your work area when you’re finished.
You need to complete 200 sets by the end of shift.
Don’t stand near the machines in this area. |
Cultural Topics
Immigration
Importance of family
Latino regions of the world
OSHA & specific workplace regulations |
| |
|
Scenarios/Dialogs
in the office
at the bank
meeting with the service director
the new hire’s first day
working with the crew |
|
Focus
Spanish-speaking crew communication with English-speaking office & factory site personnel to improve office efficiency, workplace safety and productivity
Key Topics
courtesy, personal information gathering, dates, times, locations, safety rules & regulations, expectations and work-related vocabulary
Key Phrases/Commands
Do you have insurance?
Please fill out this form and sign it.
Can I change shifts?
Pay day is every two weeks on Fridays.
Be here on time with your safety equipment.
Clean up your work area when you’re finished
You need to complete 200 sets by the end of shift.
Don’t stand near the machines in this area. |
Cultural Topics
Immigration- from an American view point
Comparison of cultural values
Concept of punctuality
OSHA & specific workplace regulations |
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|
Scenarios/Dialogs
in the office
at the bank
meeting with the service director
the new hire’s first day
working with the crew |
|
Focus
Staff communication with Spanish-speaking employees and guests to improve safety and efficiency on the job and guest/worker relations
Key Topics
courtesy, personal information gathering, dates, times, locations, safety rules & regulations, expectations and work-related vocabulary (hotel/restaurant)
Key Phrases/Commands
How can I help you?
Please fill out this form and sign it.
When can you start work?
Pay day is every two weeks on Fridays.
Tidy up this area first.
Can you fix this?
You need to mop up the kitchen before the end of shift.
Smoking is not permitted in the restaurant. |
Cultural Topics
Immigration
Importance of family
Latino regions of the world
OSHA & specific workplace regulations |
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|
Scenarios/Dialogs
in the office
at the bank
meeting with the service director
the housekeeper’s first day
problems at the restaurant |
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Focus
Spanish-speaking crew communication with English-speaking office, hotel and restaurant personnel to improve workplace efficiency, safety and productivity
Key Topics
courtesy, personal information gathering, dates, times, locations, safety rules & regulations, expectations and work-related vocabulary (hotel/restaurant)
Key Phrases/Commands
Please fill out this form and sign it.
When can I start work?
Pay day is every two weeks on Fridays.
Tidy up this area first.
I can fix this.
You need to mop up the kitchen before the end of shift.
Smoking is not permitted in the restaurant. |
Cultural Topics
Immigration- from an American view point
Comparison of cultural values
Concept of punctuality
OSHA & specific workplace regulations |
| |
|
Scenarios/Dialogs
in the office
at the bank
meeting with the service director
the new hire’s first day
working with the crew |
|
Due to the nature of the training and the intended participants, Reality Spanish™ for the Workplace – Office & Banking has no complementary Reality English™ Course available.
Focus
Bank personnel communication with Spanish-speaking clients to improve relations and efficiency in the workplace
Key Topics
courtesy, personal information gathering, dates, times, locations, opening accounts, insurance and loan applications
Key Phrases/Commands
How can I help you?
Please fill out this form and sign it.
Do you have an account with us?
How much do you need to borrow?
You’ll need to make copies of your taxes.
What kind of coverage do you want on your car? |
Cultural Topics
Immigration
Importance of family
Latino regions of the world
Latino banking practices and attitudes |
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Scenarios/Dialogs
in the office
at the bank
meeting with the service director
having an accident
applying for a loan
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